At Access Private Bank, we pride ourselves on our efficiency when dealing with your queries. However, in the unlikely event that we have not answered your query to your satisfaction, please let us know as soon as possible so that we can rectify the matter without delay.
Please address your complaint to The Customer Services Manager, Access Private Bank, 4 Royal Court, Gadbrook Way, Gadbrook Park, Northwich, Cheshire, CW9 7UT in writing, or by telephone CIO 44 (0)203 713 1331, Deputy CIO +44 (0)203 178 3729.
Details of our complaints handling process are available on request from Access Private Bank, by telephone CIO +44 (0)203 713 1331, Deputy CIO +44 (0)203 178 3729 or by email: [email protected] .
If however, you do not feel that we have answered your complaint satisfactorily, you may have the right to refer the matter to the Financial Ombudsman Service at Exchange Tower, London E14 9SR. Alternatively, you can visit the FOS website at www.financial-ombudsman.org.uk.
