Your most frequently asked questions

What does “Discretionary” mean?

We take full responsibility for the investment management and administration of the portfolio of assets, which we will manage within the context of the appropriate tax regime or financial vehicle depending on your circumstances. We have the authority to make investment decisions on your behalf as long as they are consistent with the objectives and attitude to risk we have agreed with you. The securities will be registered in our Nominee Company (“The Access Bank UK Nominees Limited”) on your behalf so that we have administrative control over the portfolio’s assets. This means that you do not have to worry about any of the paperwork connected to the investments we manage.

Can I move my existing portfolio to you to manage?

Of course. If you wish us to take over an existing portfolio, we can arrange for that portfolio to be transferred to us on your behalf. There is no charge for this, although your previous manager may apply an exit fee.

Are there any exit or hidden charges?

Access Private Bank has a very transparent charging structure based around our annual management fee and the only other charges you may incur will be dealing charges which are passed on from execution-only brokers that we may employ to carry out transactions on your behalf. These charges will be set out clearly in our agreement and on the trade confirmation summaries. There are no exit charges involved in transferring investments to other managers or withdrawing funds.

How bespoke or tailored will my portfolio be?

Your portfolio will be designed specifically for you, taking into account your circumstances, your objectives and your risk profile.

What else do I need to know about investing?

The value of investments can fall as well as rise due to stockmarket and exchange rate fluctuations and you may not get back your original investment amount.

How safe is the custody of my assets?

We will hold the assets on your behalf. You will own specific securities and other assets. Although these are pooled with the assets of other clients, we reconcile these regularly and are able to demonstrate to you and to the Regulator, the Financial Conduct Authority, which assets are held by each client. Should you wish to withdraw or transfer assets, you can do so at any time.

What to do when someone dies

When someone dies it can be hard to think of the practical things. We have created a step-by-step guide to read when you are ready. It helps explain things you might need to do and answers some questions you may have. Bereavement guide

Where you can go for help

We are aware that sometimes you may find yourself in difficult situations, but we are here to support you through your financial worries, and we have prepared the below list of some organisations that may be able to help with certain difficulties that you may be experiencing. Please follow the link below to access the ‘Where you can go for help’ guide.

How to protect yourself from debit card fraud

Please follow the link to our leaflet for some useful information about ‘How to protect yourself from debit card fraud’. By using the mobile banking app and following these simple steps we can reduce the risk of debit card fraud. If you have any questions about your debit card, please call the Customer Support Team on +44 (0)1606 537 800 between the hours of 9am to 5pm Monday to Friday. 

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