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At Access Private Bank, we pride ourselves on our efficiency when dealing with your queries. However, in the unlikely event that we have not answered your query to your satisfaction, please let us know as soon as possible so that we can rectify the matter without delay.
Please address your complaint to The Customer Services Manager, Access Private Bank, 4 Royal Court, Gadbrook Way, Gadbrook Park, Northwich, Cheshire, CW9 7UT in writing, or by telephone CIO +44 (0) 20 3178 3727, Deputy CIO +44 (0) 20 3713 1331.
Details of our complaints handling process are available on request from Access Private Bank, by telephone CIO +44 (0) 20 3178 3727, Deputy CIO +44 (0) 20 3713 1331 or by email: complaints@accessprivatebank.com .
If however, you do not feel that we have answered your complaint satisfactorily, you may have the right to refer the matter to the Financial Ombudsman Service at Exchange Tower, London E14 9SR. Alternatively, you can visit the FOS website at www.financial-ombudsman.org.uk.
Access Private Bank is a division of The Access Bank UK Limited which is Registered in England. Registration Number: 06365062. Registered Office: 4 Royal Court, Gadbrook Way, Gadbrook Park, Northwich, Cheshire, CW9 7UT. The Access Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. PRA & FCA Registration Number 478415.
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