Cookie Policy

To make using our site as straightforward as possible and to improve the service we offer you, we use cookies.

What are cookies?
Cookies are harmless text files that websites can store on your computer when you visit a website. The cookies that we use do not store personally identifiable information nor can they harm your computer.

There are two main types of cookie:

  • Transient (or per-session) cookies
    These cookies only exist while you visit a site and are deleted when you leave. They recognise you as you move between pages on the website, for example, keeping hold of items you add to an online shopping basket. These cookies also help maintain your security while you are visiting the website.
  • Persistent (or permanent) cookies
    These cookies stay on your computer until they expire or are deleted. Many have built-in deletion dates so that they are deleted automatically and don’t stay on your computer indefinitely.

We use both types of cookie. As well as being transient or persistent, cookies can also be stored on your computer by us, The Access Bank UK Limited, (known as first-party cookies) or by partner companies we select to help us run and manage our websites (known as third-party cookies). In our case, third-party cookies stored by this website are still subject to the provisions set out below.

What we use cookies for
Cookies are common. They do not harm your system and do not retrieve any information about you which is already stored on your computer. Cookies help you do things online while visiting a website. For example, a cookie might store your login name so you don’t have to keep re-entering it when you next visit the same website.

We use cookies to:

  1. Gather information about how you use our websites.
  2. Keep your information secure in any secure areas of our websites.
  3. Temporarily store information that you enter into our application or contact forms so it is not lost as you move around our website.
  4. Evaluate the effectiveness of our websites’ advertising and promotional approaches.

What cookies we use

Google Analytics and Bing
We use Google Analytics and Bing cookies to help us understand how visitors to our websites interact with our websites. We use this information to help us optimise and improve our websites that you visit. The length of time these cookies stay on your computer varies from a few minutes to up to two years. They can be deleted from your computer at any time by following the process described below. These cookies do not store any information which could be used to personally identify you.

DoubleClick
We use DoubleClick cookies to track referrals to our websites from other trusted third-party websites. For example, if you visit one of our websites from a third-party’s website and this results in a sale, it allows us to compensate that third-party.

HotJar
We use HotJar cookies to help us better understand how visitors navigate around the individual pages on our websites. This helps us identify any usability issues with the website, allowing us to improve the website and make it easier for you to use.

WP Notification Bar
We use this cookie to open or close a bar at the top or bottom of a web page and display a message to visitors. For example, this might be a message saying that the website will be unavailable on a specific date due to maintenance.

PHPSESSID
We use this cookie to store a simple message when you complete a form on our website and submit that form, so that it can also be displayed on a different page. For example, if you fill in an enquiry form incorrectly, a message will be stored and displayed to you so we can highlight the errors in the form to you. When an enquiry form is submitted successfully, a message may be stored and presented to you to thank you for your enquiry. No personal information is stored in this cookie.

We use both our own cookies (first-party cookies) and cookies from our partner companies (third-party cookies) to support these activities. We don’t use cookies to track your internet usage after you have left any of our websites and we don’t store any personal information in our cookies that others could read and understand.

Services requiring enabled cookies
Some of the features in our websites may require that we store cookies on your computer so that you can use these features as well as to protect any financial and personal information that you enter into our websites.

Changing your cookie settings
You are not obliged to accept the cookies that we store on your computer. You can change your internet browser’s settings so that it will not allow our websites (or any website) to store cookies on your computer. You can also use these settings to view or delete any cookies that are stored on your computer after you leave a website. To enable or disable cookies, follow the instructions provided by your internet browser. These settings can usually be found within the “Help”, “Tools” or “Edit” section of your internet browser. Alternatively, further information is available at www.allaboutcookies.org/manage-cookies which provides more specific information and tells you how you can manage cookies to suit your own preferences.

Other information relating to your computer
When you visit one of our websites we may collect information about the computer you use, including, where available, your network IP address, your computer’s operating system and the type of internet browser that you are using. This information helps us resolve any specific issues you may be having with any of our websites, and also allows us to tailor our websites to work with the many different types of internet browser available. This is statistical information about our websites’ visitors. The information is anonymised and cannot identify you as an individual.

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