Financial Ombudsman Service

In the unlikely event that you are not satisfied with the outcome of your complaint, you may have the right to refer the matter to the Financial Ombudsman Service.

The Financial Ombudsman Service can be contacted by post at: Exchange Tower, London, E14 9SR or by telephone on 0800 023 4567 or 0300 123 9 123.

Alternatively you can visit the website at www.financial-ombudsman.org.uk